Description                                

Details

If you’re not already registered for our helpdesk, choose “Signup” in the top of the menu.

You can also signup using the following link: https://helpcenter.interform400.com/portal/en/signup

Please specify your full name and your business-email-address. Enter the captcha and click on “Sign up”

Please note: We will use this information to map you to your company in our CRM. If we don’t recognize your contact details,

The registration process will be managed by and requires approval from InterForm personnel.

Once our colleagues have approved your registration, you will receive an email with further instructions.

Once you click on the button “Accept invitation”, you will be redirected to the website to define a password for your user.

Please select a password and note the hints on the right side.

In case you don’t receive the mail after 2 hours, please send an email to support@interform400.com

We recommend editing your profile right after the initial signup. Please define information about how we can contact you and especially your country.

Description

Details

1

Search through your tickets

2

Add a new ticket/request

3

Filter tickets

4

View filtered tickets

5

Existing tickets

Description

Details

Layout

Type of your request - this is used to streamline processing your request (e.g. to directly involve the right persons/departments internally). Currently the following types/layouts are available. Based on the layout you select, we will show you different fields for important information we need.

Priority

According to our SLA with our partners and customers we try to process the tickets in a quick manner and help you asap. While some of your request might be important, though not urgent (e.g. a general question), we highly appreciate if you set up the priority correctly. Our supporters might change the priority based on the initial analysis of the request.

Account

each user is linked to an existing account in our system (a company). this is a mandatory field, as the accounts are connected to the licenses and maintenance contracts and they are also important for billing purposes.

Subject and description

Please decide for a meaningful subject and description of your request. This helps us understanding your requirement better and therefore being able to help you faster.

In addition while typing your subject, we will recommend related articles on the right side of the page to you. These articles are included in our knowledge base - before opening the ticket, we recommend reading through the related articles as a lot of questions are answered in there

Additional information

Please provide additional details if possible. You may also upload files, such as error logs, screenshots, exports, or other relevant materials. Including these files can help us investigate and resolve your issue more efficiently..

View ticket

Upon submitting you will see your ticket:

You will also receive an email: