Spotlight versions

Spotlight versions

Spotlight

 

Welcome to the spotlight

 

In the chase of becoming better every day and providing our customers & partners the best experience with our software we are now introducing the spotlight program.         
           
With the spotlight program we will intensify our focus on the newest versions of our products. Our R&D, as well as Customer Success Team will be dedicated to these product versions going forward.
 
This is required to stay ahead of competition, living up to security standards, and supporting our ambition preparing customers for the future before they meet it!

 

Some Spotlight benefits:

•The best experience is achieved by running the latest version                     

•Our customer success team is trained in the spotlight versions                   

•Best practice and newest functionalities

•Upgrading within the spotlight program is easier                            

•Fixes and updates are made available to spotlight

•Latest security standards     

 

What product versions are in the spotlight?

We now keep the spotlight on the two latest product versions. After a new release is made generally available and for a period of 3 months after that, the oldest version will still be accepted as a spotlight version. Documentation is automatically updated accordingly.
 

  Product

  Spotlight interval

  Current version in the spotlight

  InterFormNG2

  2 latest releases

  3.4.x – 3.5.x

  InterForm400

  2 latest releases

  2022 - 2023

 

 

What happens if you are not within InterForm Spotlight?

 
We know that for some customers, regular upgrades may be impractical and very challenging due to internal limitations. Our Customer Success Team will still provide you with support, but old releases outside the spotlight will no longer receive bug fixes or updates.
 
With an active subscription you can upgrade to the latest version at any time and secure your spot in the spotlight.
 
We encourage customers to upgrade to new releases in a reasonably timely manner so that you may continually receive the benefits of the spotlight program and stay current, which we believe can not only help to reduce day-to-day business risk but can also increase business productivity through the adoption of new functionality and enhancements.
 
For a more innovative and secure future please embrace the spotlight program.

 

Feel free to get in touch with us if you have any questions.

    Notice: Help Center Transition Update

    As of January 13, 2025, we are excited to announce that our new Help Center is in the final stages of development. While the Knowledge Base is already accessible, our current JIRA system will continue to manage support tickets during this transition period. For assistance with InterForm Output Management Software, please refer to the Support for InterForm Output Management Software.

    We appreciate your patience and understanding as we work to enhance your support experience. If you have any questions or encounter any issues, please do not hesitate to reach out via the existing support channels.

    Best regards,
    The InterForm Support Team


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