Cannot login: Invalid user name/password or tenant id

Cannot login: Invalid user name/password or tenant id

If you get the error message: Cannot login: Invalid user name/password or tenant id, then the obvious reason might be, that you are using the wrong password or user name. 
Password issues and solutions are addressed in the section, Change user password.

Another thing that might prevent you from signing on if you are using https is a certificate, that has expired. If that is preventing someone from signing on, then you can see that in the interformng2_audit.log file.

You can find the file in this default path if you are running InterformNG2 on Windows:
C:\ProgramData\InterFormNG2\profiles\default\logs
(You may have configured another path in the environment variable, INTERFORMNG2_HOME.)

On the IBM i platform you can find the file in the IFS in the directory:
/iformng2/InterFormNG-shell/user/profiles/default/logs

Inside you might see an error message like below if the certificate has expired:
Caused by: java.security.cert.CertificateExpiredException: NotAfter: Day Month xx hh:mm:ss yyyy

You can refer to this section HTTPS enabling for how to install a new certificate to solve the issue.

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