Logging
You can setup logging, if you sign on as a tenant administrator and select settings as described under Settings for tenant.
Under logging you see this:
Under logging you have these subjects:
1.Job log settings for tenant. Here you setup for how long you want to keep job logs.
2.The icon, Compress Log database now.
3.Error report email. Here you can setup one or multiple email address(es) to send error reports to, if errors should occur during processing. If you want to insert multiple receivers, then you need to separate the email addresses with a semicolon e.g. email1@mydomain.com;email2@mydomain.com
4.Email log setup. Here you can enable the email log and setup for how long you want to keep entries in the email
Job log
settings for tenant :
This is related to the job logs tab of InterFormNG2. Here you can setup for how long you want to keep entries in the job log, and if you want to send an email to an administrator if a workflow hits a problem during processing on an input file.
In order to setup the job log, you first need to sign in as described here.
Then you click Logging on the left below Other:
Then you see this option on the top:
Here you can setup how long job log entries should be kept and you can also compress the log database with the icon, Compress log database now.
Delete job log entries older than
Here you setup for how long the job log entries should be kept - or when the entries are considered to old, that they should be deleted.
With the setting above the entries are kept for 7 days.
Above you state the days, hours or minutes. Remember to click Save in the bottom right to save any change you might have done.
Compress log database now
If you click this icon on the screen above, then the size of the embedded/internal job log database will be reduced as this will release the disc space used by deleted contents. You should avoid running this while processing anything in the workflows as this will temporarily lock the database, and write attempts from the workflow might fail during this compression.
Error
report email :
It is possible to setup InterFormNG2 to send an email, if an error should occur. Here you can setup which email address to send to.
Alternatives (or rather additions) to this are the on-error option and error handler in the workflow, where you can setup a workflow to call a specific error workflow, if an error should occur.
In order to setup the error report email, you first need to sign in as described here.
Then you click Logging on the left below Other:
Then you see this option as the second from the top:
Here you have these fields:
(Remember to click Save in the bottom right to save any change you might have done.)
Error report email enabled
You can activate this option here. On the image above this option has been activated. (It is blue and the switch is on the right).
Email server
In order for the tenant to be able to send an error email you need to refer to a functioning email server.
Subject
The subject of the outgoing email.
Recipient
The receiver of the error report email.
Email
log setup :In order to use the email log you first need to enable it and set it up. This is covered in this section.
In order to setup the email log, you first need to sign in as described here.
Then you click Logging on the left below Other:
Then you see this option as the third section from the top: (Remember to click Save in the bottom right to save any change you might have done.)
The parameters are:
E-mail logging enabled Click on this switch to enable or disable the e-mail log. When the option is shown in blue and the switch on the right, like above, then the option is enabled.
Detele e-mail log entries older than: Here you can specify for how long, that you want to keep the entries in the email log. On the screen above we have chosen to keep the entries and the emails for 120 days. |
Notice: Help Center Transition Update
As of January 13, 2025, we are excited to announce that our new Help Center is in the final stages of development. While the Knowledge Base is already accessible, our current JIRA system will continue to manage support tickets during this transition period. For assistance with InterForm Output Management Software, please refer to the Support for InterForm Output Management Software.
We appreciate your patience and understanding as we work to enhance your support experience. If you have any questions or encounter any issues, please do not hesitate to reach out via the existing support channels.
Best regards,
The InterForm Support Team
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