Print queue manager

Print queue manager

InterFormNG2 includes a Print Queue manager, that you select this this option in the top ribbon:

  

 

With the Print Queue manager you can do these things:

Select printers for the print queue manager

In order to use the print queue manager, then you need to select this option on the printer(s), that you want to handle. You do that on the settings of the printer by enabling the option, Use printer queue:

  clip0002

Work with the queued print outs

You can view the queued print outs of a specific printer, if you select first the printer (where the print queue is enabled) in the Print Queue manager here.

The search options below are linked with the log keys, that has been registered in the workflow with the Log Info key component.


Before you do to that you need to decide if you want to do a normal search or an advanced search.

You select between the two types searches on the right by clicking either of the arrow keys as marked below:

  

Here we select the normal search, which is the top one. For details of the advanced search you should consult the advanced search for job logs.

 

The normal search looks like below:

  


For the search you can even combine multiple conditons with AND and OR like this: Invoice AND (Bo OR Kim)

This expression is only true if either the texts Bo or Kim is found in the log keys while also the text Invoice is found. The search is case insensitive.

 

After the search you can see the queued print outs below:

  

 

To the right of this list you the number of pages, the status and there are even some possible actions indicated with mouse-over:

  NG2PrintQueueManager0004

The 3 actions are: Reprint, download and delete.

 

There are even more actions for the queued print outs. You can see those, if you click this icon on the left:

  NG2PrintQueueManager0005


Then these options are shown:
  

From the left they are:

  NG2PrintQueueManager0007   Close this list of options.


  NG2PrintQueueManager0008   Pause printing for this printer.


  NG2PrintQueueManager0009   Retry all failed print outs for this printer.


  NG2PrintQueueManager0010   Cancel all waiting print outs


  NG2PrintQueueManager0011   Delete all non-waiting print outs.


  NG2PrintQueueManager0012   Delete all print outs for this printer.


  NG2PrintQueueManager0013   Display a list of all actions, that has been done for this printer.

When done you click this icon (on the right) to get back to the print queue manager:   NG2PrintQueueManager0014

Possible statuses of the print outs and jobs

These are the possible statuses of the print outs:

IDLE

  • Waiting for jobs.

PRINTING

  • Currently printing on the printer.

    NotesNotice: If you restart the InterFormNG2 service while a print jon is in status Printing, then the status is reset to "error" when restarting server.  This may cause temporary false “Error” prints for prints currently printing on NG2 installations in multi-server setup. The false error prints will return to “Printed” state when printing is complete.

PAUSED

  • All jobs will wait until un-paused.

ERROR

  • Last print job caused an error.


The print job can have the following status's:

WAITING

  • The job is currently waiting to be sent to the printer.

PRINTING

  • The job is currently printing.

PRINTED

  • The job have been printed without any errors (Only errors detectable by InterFormNG2).

ERROR

  • The job failed to print (Typically a network error or caused by authority)

CANCELLED

  • The job was cancelled.

INITING

  • The job is currently being stored on the queue (This was added for very large jobs, which can take many seconds to write to the printer queue).


Redirect print outs to another printer

If a printer is e.g. broken down, busy or unavailable then you can consider to use the Print Queue Manager to redirect print outs to another printer.

 

In order to redirect the print outs you just select the normal (input) printer on the top left:

  NG2PrintQueueManager0002

 

And then select the new target printer to redirect to on the right:

  NG2PrintQueueManager0015

Work with print for remote clients

You can even choose to use the print queue manager for printers attached via remote clients. If you want to see the print queue for a remote client, then you first need to switch to remote clients by clicking the text, Switch to remote output in the top:

  NG2PrintQueueManager0016

 

Now the Print Queue Manager looks a bit different as you now select between the remote clients on the top left:

  NG2PrintQueueManager0017


And in the bottom you can see the list of the print queues. The printer is indicated on the right:

  NG2PrintQueueManager0018

 


    Notice: Help Center Transition Update

    As of January 13, 2025, we are excited to announce that our new Help Center is in the final stages of development. While the Knowledge Base is already accessible, our current JIRA system will continue to manage support tickets during this transition period. For assistance with InterForm Output Management Software, please refer to the Support for InterForm Output Management Software.

    We appreciate your patience and understanding as we work to enhance your support experience. If you have any questions or encounter any issues, please do not hesitate to reach out via the existing support channels.

    Best regards,
    The InterForm Support Team


      • Related Articles

      • Print queue retention period

        If you use the print queue manager, then you should consider for how long, that you want to keep the print outs. This can be setup via the tenant settings under PrinterQueue in the Others category: Here you can set the retention periods as below: The ...
      • Print output

        You can print to on most printers in InterFormNG2. The printing can be done with these workflow components, if the printer is registered in InterFormNG2: 1.With the Print workflow component. This is the normal print component, that does a merge with ...
      • Print on LPD printer

        This workflow component can be used, if you have too many printers to register them manually. The use of this component requires, that you have a license for InterFormNG2, that enables the use of an unlimited number of printers. With this component ...
      • Print

        If you simply want to merge an input file with a template to print the result, then you should select the print workflow component. The print component has these parameters: Printer name Here you select the printer, that you want to print out on. You ...
      • Print on Direct Socket printer

        This workflow component can be used, if you have too many printers to register them manually. The use of this component requires, that you have a license for InterFormNG2, that enables the use of an unlimited number of printers. With this component ...